PRIVACY POLICY
Effective Date: January 9, 2025
CALIFORNIA RESIDENTS: This Privacy Policy includes specific disclosures for California consumers under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please see the "Your California Privacy Rights" section below for information about your rights and how to exercise them, including your right to opt-out of the sale or sharing of personal information.
1. INTRODUCTION
Welcome to Neighborly Transportation LLC ("Neighborly Transportation," "we," "us," or "our"). We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our transportation services, visit our website at www.neighborlytransportation.com, or otherwise interact with us.
We are a licensed charter car service (TCP #42743) operating in Marin County and the greater Bay Area, California. As a California-based business, we comply with all applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect the following categories of personal information:
• Contact Information: Name, email address, phone number, billing address, and physical address (pick-up and drop-off locations)
• Payment Information: Payment method details (credit/debit card information, bank account information for electronic transfers, or details for Cash, Apple Pay, Venmo, Zelle, PayPal)
• Booking Information: Trip details including dates, times, locations, number of passengers, special requests (such as car seat requirements), and trip history
• Identification Information: Driver's license or other government-issued ID when required for certain services or compliance purposes
• Communication Records: Records of your communications with us, including emails, text messages, phone calls, and messages through our contact forms
• Device and Technical Information: IP address, browser type, device information, operating system, referring/exit pages, and browsing behavior when you visit our website
• Location Information: GPS coordinates and location data related to pick-up and drop-off points for transportation services
• Profile Information: Preferences, service history, feedback, and testimonials you provide
2.2 Sensitive Personal Information
In limited circumstances, we may collect sensitive personal information, including:
• Precise geolocation data for pick-up and drop-off services
• Health information only when voluntarily provided for accommodation purposes (e.g., mobility assistance needs)
2.3 Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
• Usage data (pages viewed, time spent on pages, click-through rates)
• Technical data (IP address, browser type, device identifiers)
• Analytics data to understand how visitors interact with our website
3. HOW WE COLLECT INFORMATION
We collect information through the following methods:
• Directly from you: When you book services, contact us, make payments, or interact with our website
• Automatically: Through cookies, web beacons, and similar technologies when you use our website
• From third parties: Payment processors, business partners, and publicly available sources when necessary for service delivery
• From your device: Location data when you use our services
4. HOW WE USE YOUR INFORMATION
We use the information we collect for the following business purposes:
• Service Delivery: To provide, operate, and manage our transportation services, including scheduling, routing, and completing trips
• Communication: To respond to inquiries, send booking confirmations, provide updates about your trips, and communicate service-related information
• Payment Processing: To process payments, issue invoices, and manage billing
• Safety and Security: To ensure passenger safety, verify identities, prevent fraud, and maintain the security of our services
• Service Improvement: To analyze usage patterns, gather feedback, and improve our services, website, and customer experience
• Marketing: To send promotional materials, special offers, and newsletters (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and law enforcement requests
• Business Operations: To maintain records, manage customer relationships, and conduct internal business administration
5. HOW WE SHARE YOUR INFORMATION
We may share your personal information with the following categories of recipients:
5.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
• Payment processors (for transaction processing)
• Website hosting and maintenance providers
• Email and communication service providers
• Analytics providers
• Insurance providers (as necessary for coverage purposes)
5.2 Legal and Safety Requirements
We may disclose information when we believe it is necessary to:
• Comply with applicable laws, regulations, or legal processes
• Respond to requests from government authorities or law enforcement
• Enforce our terms of service or other agreements
• Protect our rights, property, or safety, or that of our customers or others
• Detect, prevent, or address fraud, security, or technical issues
5.3 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
5.4 With Your Consent
We may share your information with third parties when you provide specific consent to do so.
IMPORTANT: We do not sell your personal information to third parties for monetary consideration. We do not share your personal information with third parties for cross-context behavioral advertising purposes. See the "Your California Privacy Rights" section for more details.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies on our website to:
• Remember your preferences and settings
• Understand how you interact with our website
• Improve website functionality and user experience
• Analyze website traffic and usage patterns
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.
7. DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through PCI-compliant providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations (including tax, accounting, and regulatory requirements)
• Resolve disputes and enforce our agreements
• Maintain business records and support business operations
Typically, we retain personal information for the duration of your relationship with us and for a reasonable period thereafter. Specific retention periods may vary based on the type of information and applicable legal requirements. Generally, we retain:
• Booking and transaction records: 7 years for tax and accounting purposes
• Communication records: 3 years or as required by law
• Marketing preferences: Until you withdraw consent or request deletion
• Website analytics data: 26 months
9. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
9.1 Right to Know
You have the right to request that we disclose:
• The categories of personal information we have collected about you
• The categories of sources from which the personal information was collected
• The business or commercial purpose for collecting, selling, or sharing personal information
• The categories of third parties to whom we disclose personal information
• The specific pieces of personal information we have collected about you
9.2 Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions (such as when we need to retain information to comply with legal obligations or complete transactions).
9.3 Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you.
9.4 Right to Opt-Out of Sale or Sharing
DO NOT SELL OR SHARE MY PERSONAL INFORMATION
We do not sell your personal information to third parties for monetary consideration. We do not share your personal information with third parties for cross-context behavioral advertising purposes.
If our practices change in the future, we will update this Privacy Policy and provide you with the ability to opt-out of such sale or sharing. You can submit an opt-out request at any time by:
• Emailing us at: ellis@neighborlytransportation.com
• Calling us at: (415) 849-5017
9.5 Right to Limit Use of Sensitive Personal Information
You have the right to limit our use and disclosure of your sensitive personal information to purposes permitted by law. We only collect sensitive personal information (such as precise geolocation) as necessary to provide our services to you.
9.6 Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your California privacy rights. We will not:
• Deny you goods or services
• Charge different prices or rates for services
• Provide a different level or quality of services
• Suggest that you will receive different prices, rates, or quality of services
9.7 Authorized Agent
You may designate an authorized agent to make requests on your behalf. We will require written proof that the agent is authorized to act on your behalf or proof of power of attorney.
9.8 How to Exercise Your Rights
To exercise any of your California privacy rights, please contact us using the methods below. We will verify your identity before processing your request.
Contact Information for Privacy Requests:
Email: ellis@neighborlytransportation.com
Phone: (415) 849-5017
We will respond to verified requests within 45 days. If we need more time (up to 90 days total), we will notify you of the extension and the reason.
9.9 California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. We do not currently share personal information with third parties for their direct marketing purposes.
10. INFORMATION COLLECTION AND DISCLOSURE SUMMARY (LAST 12 MONTHS)
The following table summarizes the categories of personal information we have collected, disclosed, and whether we have sold or shared such information in the preceding 12 months:
Category of Personal Information | Collected | Disclosed to Third Parties | Sold or Shared
Identifiers (name, email, phone, address) | Yes | Yes (service providers) | No
Payment information | Yes | Yes (payment processors) | No
Geolocation data | Yes | No | No
Internet/network activity | Yes | Yes (analytics providers) | No
Commercial information (booking history) | Yes | Yes (service providers) | No
11. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child under 18, please contact us immediately.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our website with a new "Effective Date." If we make material changes, we will provide additional notice through email or prominent notice on our website. Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Neighborly Transportation LLC
Email: ellis@neighborlytransportation.com
Phone: (415) 849-5017
TCP License: #42743
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Last Updated: January 9, 2025
© 2025 Neighborly Transportation LLC. All rights reserved.